legal
Terms and Conditions
These are the terms and conditions of sale of DENHAM South Africa. These conditions apply to all orders placed by you with DENHAM via its webstore (https://denhamsa.co.za/) or otherwise outside a physical retail space. By placing an order, you agree to the applicability of these conditions on the agreement between you and DENHAM.
These Conditions set out the rights and obligations of the parties that apply to your ordering of products via the webstore of DENHAM. It is therefore important that you take the time to read these Conditions carefully. DENHAM recommends storing these Conditions on your computer and/or printing them for your records.
By placing an order, you are offering to purchase an item on and subject to the Terms and Conditions. All orders are subject to availability and confirmation of the order price.
2.1. Eligibility to order
To place an order with Denham, you must be at least 18 years old, be a consumer (not a reseller) and possess a valid credit or debit card issued by a bank acceptable to us. When placing an order you undertake that all details you provide to us are true and accurate. Parental or guardian consent is required for customers under the age of 18. The name and telephone number of the person giving consent shall be entered in the message box at the checkout.
2.2. Order confirmation
When you place an order on our Service, we will send you an order confirmation email. Please note that the confirmation email is an acknowledgement that we have received your order, but it is not an acceptance of your order.
Once you have checked out and have received your order confirmation email, neither you nor we will be able to make any changes to your order, so please make sure that everything is correct.
2.3. Acceptance and shipping confirmation
All orders placed by you are subject to acceptance by us. Once the order has been processed, a shipping confirmation email will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order.
By placing an order with us, you agree to receive
communications from us either via email or text message and will be
automatically added to our mailing list. You must manually unsubscribe from our
newsletters to opt out of our communications.
2.4. Right to reject
We may, at our discretion, choose not to accept your order for any reason without any liability to you. Examples of when we may not accept your order are as follows:
The product ordered is unavailable from stock;
Our inability to obtain authorisation of payment;
The identification of an error within the product information, including price or promotion;
If we suspect any fraudulent activity;
If shipping restrictions may apply to a product.
If we are unable to deliver within accordance to the terms in the confirmation, we will contact you and give you the opportunity to cancel the order. If we have already received payment, we will refund you the amount.
2.5 Quality of products
We aim to describe the item(s) on the Website as correctly as possible. However, as a result of different image acquisition, display technologies, or other technical reasons, minor differences in colour and other variations in item(s) are possible. Denham cannot be held responsible for any such discrepancy.
3.1. Price
The prices shown on the Website include SA VAT. Prices are quoted in Rand (ZAR) and do not include service, payment, or delivery.
The prices shown on the Service may vary from time to time. Denham is not bound by the price until Denham has accepted the order by sending the shipping confirmation to you. Denham reserves the right to change, limit, or terminate any special offers or discounts at any time. Please note that the prices between our physical stores and the Website may vary.
3.2. Price changes
We always try and ensure that all prices on the Service are accurate, however, errors may occur. If we discover an error in the price of any item(s) which you have ordered, we will notify you by email about the price change and give you the option to reconfirm your order at the correct price or cancel the order. If we are unable to contact you, your order will be cancelled. Denham reserves the right to cancel any order prior to our acceptance of the order. If we have already received payment for a cancelled order, we will refund you the amount of the purchase. We are not able to compensate price differences with placing orders or returns.
The price of an item I ordered online has changed. Can I get the difference back?
Unfortunately, it is not possible to receive a partial payment back if the price on an item has changed during a sale period. If the item is still in stock online, you can choose to return your item for a refund. If prices have changed for any other reason, then please contact our customer service team.
3.3 Promotional code disclaimer
If you are still having trouble using your promotional code, please contact our Customer Service Team and we will provide you with a new code.
Discount codes cannot be applied on orders that have been placed and paid for already.
3.4. General sale/promotions disclaimer
Unless otherwise stated, the final price already reflects any discount. All sale items are limited to available stock. DENHAM reserves the right to change discount and offers on products without any prior notice.
3.5. Payments
We accept payments with Visa, MasterCard, Instant EFT, Payflex, PayPal, SnapScan and Ozow.
When paying by card you will be asked for the card number, its period of validity and the CVC code. We make use of MasterCard SecureCode and SSL encryption, which prevent unauthorised access to card details. We do not store card numbers after the transaction has been completed.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not for any reason, authorise payment, then you will be notified immediately at the checkout.
If you believe you have a warranty claim concerning an online purchase, please contact Customer Service. Send them an email and include your original order number, photos of the suspected fault and a brief description of the claim. They will decide whether the damage is the result of a manufacturing defect or deviation from factory specifications. If they determine that you have a claim the item(s) will be refunded.
6.1. Errors, inaccuracies and omissions
Occasionally there may be information on our Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, and availability. At any time and without prior notice, we reserve the right to correct any errors, inaccuracies or omissions; change or update information, or cancel orders if any information is inaccurate.
6.2. Intellectual property rights
All elements on the Website are owned by or licensed to Denham and its affiliates. All elements of the Website including (but not limited to) the general design and the content, can be protected by copyright, moral rights, database rights, trademark and other laws relating to intellectual property rights.
You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use. You may not publish, duplicate, distribute or otherwise reproduce the content to others without prior consent from Denham.
6.3. Limitation of liability
Denham will not be liable for any indirect, direct, additional or consequential damages that may result from the use or content of our Website, including damages caused by viruses or any incorrectness or incompleteness of the information on the Website; the performance of the products; or otherwise arising in connection with the use of these Terms and Conditions, even if Denham has been advised of the possibility of any such damages.
6.4. Third parties
On our Service(s) you may find third party links that direct you to third-party websites that are not affiliated with us. We are not responsible for these links or for any loss or damage that may arise from the use of them. These websites have their own separate Terms and Conditions as well as privacy policies. Denham is not responsible and cannot be held liable for the content and activities of these websites.
6.5. Invalidity
Each provision of the Terms and Conditions shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable from and shall not affect the enforceability of any of the other provisions of these Terms and Conditions.
6.6. Privacy Policy
By placing an order you agree and understand that we may collect, use, store and process your personal information in accordance with our Privacy Policy.
These Terms and Conditions are in accordance with the laws of the Netherlands. In the event of a dispute or claim associated with these Terms and Conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the South African Court.
If you have any questions or comments about the Website or the Terms and Conditions, please contact our Customer Service. You can contact them from Monday to Friday between 9:00 a.m. and 5:30 p.m. CET.
Telephone: +31 (0) 20 344 9139
Email: [email protected]
Privacy Policy
We ask for certain personal information to provide you with the products or services you request (i.e., when you make a purchase, subscribe for our newsletter or create an account).
We collect several types of information, including:
1.1. Information you provide us
We may collect and process the following:
Information you provide by creating an account, such as your name, email address, telephone number, gender and date of birth;
Information you provide by subscribing to our newsletter;
Information you provide when ordering from our webshop, such as postal address and payment details;
Information you provide such as records and copies of your correspondence if you contact us;
Your responses to surveys that we might ask you to complete for research purposes;
Note that we do not collect or store any payment information on our servers. We do this through third parties with proper safeguards in place to secure any data or personal information obtained.
1.2. Information we get through your interaction with us
We may collect information when you visit or interact with our Website. This information includes traffic information, location information, and other communication information, as well as information about your computer and internet connection, including your IP address, operating system, and browser type. This is statistical information about our user’s equipment, browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information by using cookies. A cookie is a small file that is sent to the browser and saved on your device when you visit our Website. Use of cookies helps us to improve our Website and deliver a more personalised experience. Some advertisements on our Wee served by third-party companies. Please note that these companies may also use cookies to collect information about our users.
Your personal information is collected and processed by us for purposes which are strictly connected to the use of our Services, its services and the purchase of our products. We may use the information in the following ways to set up and manage your account so you can place orders; so we can provide our products and our Services to you; so we can make sure that the items you order get to you and arrive on time; so we can communicate with you about your orders and your account;
To ensure that our Services’ content is presented to you as effectively as possible;
To update you on our latest products, news and special offers;
To provide you with the best service if you contact our Customer Service;
To conduct market research and learn about how we can improve our product offerings;
To make products and services better and to develop new ones;
To ask for ratings and reviews of Services and products;
To quickly process your order;
To provide personal reminders by emails when products have been added to the shopping basket only if you have a registered account;
To provide personal recommendation by email and push service (personalization): In connection with our services, we present information and offerings from Denham on the basis of your online behaviour and interests. You will receive these individual product recommendations from us regardless of whether you have subscribed to a newsletter. In accordance with the legal requirements, we use your previous shopping and interest data, which allow us to derive your product interests in view of the interests preferences and profile data you have shared with us, to select individual product recommendations.
If we wish to use your information for purposes/legal grounds other than listed in this Policy, we will ask for you consent if required by law.
We treat your information with care and confidentiality, and do not share, sell or trade your information with third parties other than as explicitly addressed in this Policy or when you have given your prior consent. We use third parties with proper safeguards in place to secure any data or personal information collected. To be able to carry out our business, we need to work with a number of third parties who are experts in their partial fields, such as our core service providers. If these parties are processing data on behalf of Denham, we enter contracts (data processing agreements) with them to safeguard the same data protection and security level as Denham. We will also share your information when we are required to comply with a legal request or where we believe it is necessary to protect Denham
On our Services you may find social plug-ins from various social networks such as Facebook and Instagram. If you choose to interact with a social network, your activity on our Devices will also be made available to these social networks If you are logged in on one of these social networks during your visit to our Websites or Apps, the social network might add this information to your profile on this network. We are not responsible for their use of data. Please check the privacy statement for each social network for further information.
