FAQ
For any questions regarding your online order, contact our Customer Care Team directly via our live chat or email [email protected].
Be sure to include your contact information, order number and query and we will get back to you within 24 – 48 hours. (Monday to Friday, 9 am to 5 pm.)
Shipping & Delivery Times
Processing and shipping time takes 3-7 business days after you place an order.
Shipping Method | Rate | Estimated Delivery |
Orders over R3 000 | Free | 3-7 business days after order is processed |
Orders under R3 000 | R100 | 3-7 business days after order is processed |
*Saturday, Sunday, and holidays are not considered business days for order processing and will only be processed on the following business day.
On occasion, such as large sales events, there may be a slight delay in processing your order. We make every effort to process your order as quickly as we can.
If no one is available at your address to take delivery, our delivery partner will notify you to contact our client service team on [email protected] in order to arrange an alternative delivery date. Please ensure every effort is made to ensure that you are comfortable with the delivery address and or person responsible for collecting the parcel. We take no responsibility with regards to any loss or damage due to the negligence of the person allocated to collect the goods on your behalf.